At 12huat, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal data.
Six core pillars that form the foundation of 12huat's data protection policy
Every piece of data transmitted between your device and 12huat servers is protected by 256-bit SSL encryption — the industry's highest security standard.
12huat has never and will never sell or rent your personal data to third parties for marketing or commercial purposes.
You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings.
Data is stored on secured servers with strict access controls, 24/7 monitoring, and regular independent security audits.
We use cookies solely to enhance your experience. You can easily manage your cookie settings through your browser.
Our privacy policy complies with the Personal Data Protection Act (PDPA) and international data security standards.
Welcome to the 12huat Privacy Policy. This document is designed to give you — as a member or visitor of our platform — complete clarity on how we handle the personal information you share with us.
This Policy applies to all your interactions with 12huat, including your use of our website at 12huat.vu, Android and iOS mobile apps, and any communications with our customer support team. By registering or using our services, you agree to the practices described in this document.
We understand that trust is the foundation of the relationship between a platform and its users. That's why we don't write privacy policies full of hard-to-understand legal jargon — instead, we explain clearly and simply what we do with your data and why.
This Privacy Policy should be read together with Terms & Conditions us. Together, these two documents form the complete agreement between you and 12huat regarding use of the platform.
We only collect data that is genuinely necessary to provide you with a safe, fair, and seamless experience. The data we collect falls into two main categories:
Data you provide directly:
Data collected automatically:
| Data Types | Purpose of Collection | Retention Period |
|---|---|---|
| Identity & KYC | Account verification, fraud prevention | 5 years after account closure |
| Payment Information | Deposit & withdrawal processing | 7 years (financial audit requirement) |
| Gaming Data | Game fairness, dispute resolution | 3 years |
| Technical Data | Security, fraud detection | 12 months |
| Support Communications | Customer service records | 2 years |
Every piece of data we collect has a clear and legitimate purpose. We do not use your data in ways you would not expect. The following are the primary purposes for which your personal data is used:
You may opt out of promotional emails at any time by clicking the "unsubscribe" link in the email or through your account settings. Important security notifications cannot be disabled as they are essential to your account's safety.
12huat does not sell, rent, or disclose your personal data to third parties except in the following limited and controlled circumstances:
All third parties who receive your data are bound by strict confidentiality agreements and are only permitted to use that data for specified purposes. We do not allow any third party to use your data for their own marketing purposes.
In some cases, your data may be processed outside Malaysia by our international partners. Regardless of where data is processed, we ensure that a level of protection equivalent to Malaysian standards is fully maintained.
The security of your data is our absolute priority. 12huat continuously invests in the latest security infrastructure to ensure your information is always protected.
The technical security measures we employ include:
While we take all reasonable precautions, no system is 100% guaranteed. In the event of a data breach affecting your personal data, we will notify you within 72 hours of becoming aware of it, in line with international best practices.
The 12huat platform uses cookies and similar technologies to enhance your experience, maintain session security, and understand how users interact with our platform.
Types of cookies we use:
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.
Under the Personal Data Protection Act (PDPA) and our own policies, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you.
Update or correct your inaccurate or incomplete data.
Request the deletion of your data, subject to legal requirements.
Object to the processing of your data for direct marketing purposes.
Download your data in a structured, machine-readable format.
Request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact our customer support team. We will process your request within 30 calendar days.
12huat services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we become aware that we have collected data from anyone under the age of 18, we will take immediate steps to delete that data and close the account in question. If you believe we may hold data belonging to a minor, please contact us immediately.
The 12huat platform may contain links to third-party websites or services, including game providers and payment partners. This Privacy Policy applies solely to the 12huat platform.
We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of each website you visit separately before providing any personal information.
12huat reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
When we make significant changes, we will:
Continued use of the platform after amendments take effect constitutes your acceptance of the updated policy. If you do not agree with the amendments, you have the right to close your account.
We recommend bookmarking this page and reviewing it periodically so you always know how we protect your privacy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is here to help.
You can reach us via:
We are committed to responding to all privacy-related enquiries within 3 working days. For official data rights requests, the processing period is up to 30 calendar days.
Your data is protected, your privacy is respected. Now is the perfect time to experience Malaysia's best online casino alongside over 500,000 trusted members.