What Is Responsible Gaming?
Responsible gaming means you play for fun — not to escape problems, not to recover lost money, and not out of pressure. At 12huat, we believe every member deserves a gambling experience that is enjoyable, safe, and does not impact their personal or financial well-being.
We understand that for some people, gambling can become more than just entertainment. That is why we don't only provide fair games — we also offer a full suite of tools, resources, and support to help you stay in control.
12huat's approach to responsible gaming is built on three core principles: transparency, user-controlled and ongoing support. We don't just want to meet legal requirements — we want to be a platform that genuinely cares about our members' well-being.
Remember: Gambling is entertainment, not a source of income. Set a budget before you play and stick to your limit without exception.
Recognise the Warning Signs
One of the most important steps in responsible gaming is recognising when gambling starts to negatively affect your life. The following signs should be taken seriously and not ignored:
- Spending more money than you can afford or had planned.
- Playing to "recover" losses — this is known as chasing losses and is a dangerous habit.
- Lying to family members or friends about the time or money spent gambling.
- Neglecting work, family, or financial responsibilities due to gambling.
- Feeling uneasy or restless when unable to play.
- Borrowing money or selling possessions to fund gambling.
- Using gambling as a way to cope with stress, anxiety, or sadness.
If you recognise two or more of the signs above in yourself, we encourage you to use our self-control tools or contact support immediately. Seeking help is a sign of strength, not weakness.
Quick Self-Assessment
Answer the following questions honestly. If you answer "yes" to three or more, consider speaking with someone you trust or using our self-exclusion tool.
Responsible Gaming Questionnaire
How to Use the Controls at 12huat
All self-control tools are easily accessible through your account settings. Here are the steps to activate a deposit limit or self-exclusion:
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1
Log in to your account
Access the 12huat platform via the website or mobile app.
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2
Go to Account Settings
Click your profile icon at the top right corner, then select "Settings" or "Account Controls".
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3
Select "Responsible Gaming"
You will find a dedicated menu containing all available self-control tools.
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4
Set limits or activate a break
Choose the type of control you want, enter the value or duration, and confirm your selection.
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5
Limit takes effect immediately
All limits and restrictions take effect in real time. To increase a limit, a 24-hour waiting period is required to ensure your decision is made consciously.
If you have difficulty accessing the control tools or need immediate assistance, contact our 24/7 customer support team via live chat. We will help you activate the necessary controls right away.
Summary of Available Limit Options
Here is an overview of the controls you can set within your 12huat account:
| Control Type | Duration Options | Effective Date | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate | Active |
| Play Time Limit | Per session / Daily | Immediate | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate | Active |
| Temporary Break | 24 hours / 7 days / 30 days | Immediate | Active |
| Self-Exclusion | 6 months / 1 year / Permanent | Immediate | Active |
| Activity Review | Up to 12 months | Immediate | Available |
Minor Protection
12huat is open only to individuals aged 18 years and above. We enforce a strict age verification process during registration and throughout the KYC process. Any account suspected of belonging to a minor will be investigated and suspended immediately.
If you are a parent or guardian, we encourage you to:
- Installing parental control software on devices shared with children.
- Keeping your account password and payment information secure.
- Talk openly with your children about the risks of online gambling.
- Ensuring children do not have access to gambling accounts or apps.
If you suspect that someone under the age of 18 has accessed our platform, please contact us immediately so that action can be taken.